SERVICES

Z.R. PETROLEUM focuses on values in order to create a culture of flexibility and customer commitment. Values can be summarized as follows:

OBJECTIVES

• To service industries in South Africa with lubricants, oils and grease and become a national role-player.
• To include the still and historically disadvantaged communities in the oil industry’s upstream and downstream activities.
• To be a recognized preferred supplier of lubricants, oils, and grease that enhances quality to meet customers and markets on demand. (Innovate solutions for one stop non-stop lubricants)

Customer Care:

• Our customers are the reason for our existence, therefore we understand and forecast their needs;
• We satisfy customer needs when and even before the need arise;
• Give feedback to customers on a regular basis.

Efficiency:

We are pro-actively flexible and do things the best way to ensure customer needs are met beyond all expectations.

• Do things with a sense of urgency;
• Challenge to improve;
• Systematically plan and work the plan;
• Housekeeping to ISO standards;

Transparent Communication:

Relevant information flows to customers and all levels of staff at the right time to ensure understanding:

• Availability of documents and graphics;
• Listen to custom and staff problems;
• Information sessions with staff and customers;

Ownership / Accountability:

To be prepared to stand up for one another and help each other to solve problems in order to achieve results. We accept accountability for our own actions and agreed upon objectives, therefore:

• We are pro-active, to have alternatives in place;
• We act before request;
• We will be associated with your work and company achievements;
• We continuously train;
• We are disciplined – (I will make it happen);

Business Character:

• Becoming the most cost effective service provider.
• Marketing of our services at competitive prices and sustained world class quality.
• Introducing competitive technologies to the benefit of our customers. 

Z.R. PETROLEUM is growing day by day and with the experience behind us, we have the advantage to keep on track with the new age in lubricants and other products in our field. We keep up to date with the changes that are synonymous to this field of business. We strive to manufacture the best product and supply the best service on an ongoing basis.

Should you wish to require our boundless service, you are welcome to contact us at your leasure.